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[Support] Questions on support + forum cleaning

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Destin.'s picture
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[Support] Questions on support + forum cleaning

Hi guys,

The support system was broken for several weeks so it was hard for us to do some support. We got it back this week. Expect to have an answer in the next 10 days. If you don't have any answer, then don't hesitate to send a mail again.

I will also give you more support in the next 10 days (forum + discord + support system) since the support is working again. I will have a talk with the new community manager concerning some issues that the moderators can't fix by themself.

My priorities will be the following :
1) Reply to the support mail
2) Clean up the forum topics
3) Answer to the Discord / Private messages

If you meet very urgent issues that need an immediate answer from us, leave a message on Discord (private message + in Help Discord section with "#Moderator").

If you have any suggestions or questions about this, just post comment below :)

Best regards,
Destin.

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good job!

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just ban people who deserve it and i am fine with it Smile but u ban people who argue with u, do sth.

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Destin. wrote:

I will have a talk with the new community manager concerning some issues that the moderators can't fix by themself.

New community manager? Is it somebody from developer site or from player site?

 

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There is a new Community manager and a Marketing manager too. On Discord, his name is KevWatch. He is to help the Monster games. Smile

- Ivan

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Destin.'s picture
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KevWatch is indeed the new community and marketing manager. He works diretly at the office in Amsterdam so he is from the developer site :-). You will have more info about him soon.

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