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hello
today i wanted to log in cf2 and it wouldn't let me. It said 'Incorrect username'.when i check the users i couldnt find my name and re-created account "atatmigi". i lost my premium, colours and friendlist and nobody could delete my account because it sends email confirm. i checked my emails and didnt see anything. i just want to learn what happend .
this is not my main account. the account i mentioned is : atatmigi
thanks
Check this http://forum.curvefever.com/content/someone-deleted-my-account
If its like here that you told noone your password and its just gone. Then do what TheImam wrote there. Send those things to supportcurve email blabla. So mods can check it.
thank you
This is what happened to me... It was Sorosys.. They didn't even replied back for me when i sent a support to the email
Hi!
Did you fix it ?
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Forum Moderator
no, i still didn't get any response
Ok. When did you send a mail to support
curvefever.com about that ? Did you attach your payment order (for premium) ?
I'll share the information internally.
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Forum Moderator
Destin. I had that same problem with Sorosys account. I emailed the support about the premium and no response came through to my email
Also, I've sent that like 2 months ago and no reply
I sent 20 days ago and attached payment order. i can send again
Hey,
Indeed, this case seems to be very similar to this one : http://forum.curvefever.com/content/someone-deleted-my-account
20 days ago, it's long! The staff team is actually small and they currently focus on developping the new version. I'll help them as I can because the support is also important and I think moderators can help them in that. I don't know if they have people who do only support, I think it's rather the developers.
Well, lets go back to the subject! I noticed with my experience, most of these problems happen when you share your password to someone else. Or, if you log in by remembering your password on a pc that someone else use, he will be able to steal the account.. It's logically impossible that an account suddenly get deleted and recreated. I play this game for more than 5 years, sometimes more than 10 hours a day, and used several accounts and it never happens! Of course, I'm not trying to put all the fault on you, just.. be careful! I hope we will find a solution. Stopping suddenly the premium service is indeed a problem to fix asap in my oppinion.
My actions are the following :
1) I share your cases : atatmigi + Sorosys internally to see if we can find a solution
2) I wait for their answer and revive if no answer in a short time
3) I contact you by private message the answer and eventual solutions
If you want more details or not agree with something, feel free to contact me.
Destin.
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Forum Moderator
Thanks!
Private message me on this account pleae Destin.!
and I received no email back
Hi atatmigi,
You should have received a mail from the support. The support needs more elements to help you.
Destin.
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Forum Moderator
I guess you have received the mail from the support, if it's not the case, just send a private message on forum ;)
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Forum Moderator