Before posting make sure you are aquainted with our forum rules.
Before posting make sure you are aquainted with our forum rules.
Hello curvers!
Another guide to give you all more information on what the moderator team notices within the community. This time we will talk about users creating new accounts.
We receive a lot of support questions for a lost account. This could be because you forgot the email, password or don't have access to the email anymore (in order to reset the password). Here are a few very good tips!
If you have lost access to your account, you will need to contact the Curve Fever support service. You will need to proof that you are the owner of the account. We do this in order to prevent account stealing and to ensure our security level. Which proof counts?
We will only be able to help you when we can be sure you are the official owner. Retrieving your account with account sharing involed or proving ownership with payments will not be accepted. Try to always give us clear and honest information about the situation you are in. With keeping all this in mind, we will be able you out better and quicker.
I hope this helped you and answered a few questions!